Payouts
Payouts from your Yapla account to your bank account are made every 7 days. Depending on your financial institution's processing times, it may take 3 to 4 days for the amount to appear on your bank statement.
When you receive transfers of your collected amounts on Yapla, the details in your bank account will be either Direct Deposit/YAPLA or Direct Deposit/STRIPE.
Users with the Essentiel, Plus, and Premium plans can activate or deactivate bank transfers at their convenience. This can be useful to ensure sufficient funds are available for potential refunds or to comply with business rules.
You can view your transfer history under the Payments > Payouts. By clicking on a specific payout, you’ll see detailed information, including associated payments, applicable fees, and included refunds.
Balances and Held Funds
Yapla distinguishes between two types of balances: Total balance (visible on the dashboard) and Available balance (visible under Payments > Payouts), which is the portion transferred twice a month.
- Total balance is the sum of all recorded transactions that have not yet been transferred to your bank account.
- The available balance includes only transactions completed more than seven days ago, minus any refunds. Each transaction is held for a minimum of seven days before becoming eligible for transfer.
- Pending funds represent the total of transactions frozen for seven days. These will be added to the available balance once the hold period is over.
For example, a transaction made on September 5th will not be included in the September 10th transfer, as the 7-day period has not elapsed. It will become eligible for the September 12th transfer. Note that the 7-day calculation is based on the exact date and time of the payment.
Refunds
A refund has an immediate impact on your balance and available balance. The refunded amount is deducted from the available balance. If total refunds exceed your available balance, no transfer will be made for that period. The amount will be carried over to the next period, once a positive balance is available again.
Exporting Transfer Details
From the transfer detail page, you can download a summary document listing all transactions included in the payout. This document includes billing information (first name, last name, email, and organization), as well as purchase amounts and commission fees.
Additional reports are also available to track your transactions. For more information, see the list of available reports for the Accounting feature.