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About outstanding balances

Your Yapla subscription is billed monthly and automatically charged to the bank card on file. If a payment fails, Yapla applies a progressive process that gives you time to resolve the situation before any restriction of access.

Normal payment process

As long as your bank card is valid and the charge goes through:

  • Your account remains active.
  • You keep full access to all the features of your plan.
  • Your invoices are available under Configuration > Billing > Invoices and history.

To set up or update your payment method, see the article Activating a paid plan and setting up account billing.

Payment failure: 30-day period (access maintained)

As soon as a subscription payment is declined:

  1. Your account remains accessible — you can keep using Yapla normally.
  2. A warning banner appears every time you log in to your dashboard.
  3. This banner shows the number of days remaining before your account is restricted (a 30-day countdown from the date of the first failed payment).
  4. A link invites you to update your payment method.

[10:03 AM]
Your Yapla subscription payment failed. Your account will be suspended in 28 days if no payment is made. Please update your payment method.

What you need to do during this period:

  • Go to Configuration > Billing > Payment information.
  • Update your bank card (Visa or Mastercard) through our partner Stripe.
  • Make sure the outstanding invoice payment goes through.

If the payment is resolved before the end of the 30 days, the banner disappears and your account keeps working normally.

After 30 days with no payment: restricted access

If no payment is received within 30 days of the first failed payment:

  • Your account switches to restricted access.
  • You can still log in, but using the platform is blocked.
  • Only the Configuration > Billing page remains accessible.
  • You must pay your outstanding invoices and update your payment method to restore access.

Consequences during this period:

  • Your members, donors, and visitors can no longer interact normally with your platform (registrations, donations, payments, etc.).
  • Automated communications and background processes are paused.
  • Your public website may no longer be accessible.

After 75 days: account closure

If the situation is still not resolved after 75 days in total:

  • Your account is closed by Yapla (Finance team or your account manager).
  • Access to the platform is no longer available.
  • Your data is not deleted immediately: it is kept for up to 12 months, unless you request otherwise.

For any questions at this stage, contact us at support@yapla.com.

Reopening a closed account

It is possible to request the reopening of an account closed for non-payment.

  1. Contact the Yapla team (support@yapla.com or your account manager).
  2. The Finance team sends you a manual invoice covering the last three months of use (or an amount agreed upon with you).
  3. Your account is reopened only once full payment of this invoice has been received.

Avoiding account restriction or closure

Update my bank card

  1. Log in to Yapla.
  2. Go to Configuration > Billing > Payment information.
  3. Click Add a payment method or edit the existing card.
  4. Enter your details on Stripe's secure page, then click Return to Yapla Inc.

View and pay my invoices

  1. Go to Configuration > Billing > Invoices and history.
  2. Review pending or declined invoices.
  3. Once your card is updated, Stripe can automatically retry the payment.

For more details, see Viewing a Yapla invoice online.

Frequently asked questions

Will my account be blocked immediately if my payment fails?

No. You have 30 days to resolve the situation while keeping full access to the platform. A warning banner reminds you of the time remaining.

Can I still use Yapla during the 30 days?

Yes. During the grace period, all the features of your plan remain available.

What happens if I update my card before the end of the 30 days?

The payment is retried. If the charge succeeds, the banner disappears and no restriction is applied.

Can I pay for my subscription another way besides a bank card?

Paid plans are billed using a Visa or Mastercard bank card.

Will my data be lost if my account is closed?

No. Your data is kept for up to 12 months after closure, unless you request its deletion.

Can I get my account back after a closure?

Yes, on request. A settlement invoice will be sent to you, and the account will be reopened after payment in full.

Who should I contact?

Write to support@yapla.com. If you have a Yapla account manager, you can also contact them directly.