Authenticate your Yapla account [Guide]

To receive payments over the Internet, you need to authenticate your association's details. This authentication procedure is required by law and helps prevent money laundering and the financing of terrorism, among other things.

Any person or organization receiving and processing payments via the Internet must prove their identity. This is why certain documents such as social security numbers and driver's license photos are required. This information is, of course, secure.

In short, authentication of your account is necessary for the following reasons:

  • to comply with Canadian and international laws,
  • to enable us to verify the identity of the persons administering the account,
  • ensure the security of your payments,
  • to enable us to pay you the money collected in your Yapla account every 15 days.

⚠️ You may be asked for information more than once over time, depending on the use of your account and the documents you provide. An unauthenticated Yapla account may be suspended from receiving payments after a certain period of time. In addition, we are unable to return any money collected to you without valid authentication.


How do I know if my account requires authentication?

You are automatically notified via a warning banner if your authentication request is validated or if your account is restricted by our partner due to lack of valid authentication. In your Yapla dashboard, a warning banner also appears if you have not started the authentication process or if authentication is incomplete:

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How to authenticate your Yapla account

  1. Go to your account and click on Settings at the bottom of the left-hand sidebar.
  2. Select the Authentication tile.

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Authentication is a two-step process:

Enter bank details: Enter the details of the bank account into which you wish to pay the funds collected in Yapla. Click on "Next step" once you've completed this step.

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Additional information (via our partner Stripe): to complete authentication, click on Complete my authentication to provide the necessary additional information. You will be momentarily redirected to our partner Stripe's platform.

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New information required may include:

  • Phone numbers and functions of your association's representatives.
  • Names and e-mails of ALL board members and owners. Identification may be required.
  • Specific tax numbers for charities and corporations.

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⚠️ Be sure to update this information whenever there is a change in your board members or administration.

See this Authentication FAQ for more information.

 

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