Yapla has a powerful communications system: once properly configured, you no longer have to worry about your communications, they will automatically be sent to your members, participants and donors at key moments.
A poorly configured communication will also be sent automatically, with undesirable elements. In order to avoid these inconveniences, here are a few points to check when setting up your communications.
For more information about configuring your communications, consult our guide on this subject.
- Is the general template well applied to communications?
- Does the general template contain the keyword __TEMPLATE_CONTENT__ ?
- Is this the correct sender? For all communications, the sender's name will be the name of your organization and the sender's address will be the address entered in your account's Settings, under the Communications > Sender Email section.
- Is the communication associated with the right context (for more details, see the list of communications) ?
- Does only one communication exist for this context and target?
- Does the communication have the right language? Recipients will only receive the communication associated with their language.
- Does the communication have the right target? For example, you will probably want to send details of payment for an event registration to the person registration manager, not to all participants.
- Do you want to receive a copy of the communication? Keep in mind that if you send an email to multiple people, such as a password to all your members or a registration reminder to all your attendees, you will receive a copy of every email sent (hundreds of emails in some cases).
- Is the subject line of the email consistent with what you want to communicate?
- Is the text of your email complete? Proofread your text to make sure that the information is correct and that there are no spelling mistakes.
- Are dynamic keywords used correctly? To work, keywords should not be cut off by a style, such as bold, italics or a link. Also make sure that the keyword is preceded and followed by a space, so that it is not pasted to another word in the final message.
- Are reminders scheduled on the right date? Some communications allow you to select the time of sending, such as renewal and event reminders. This time is determined in number of days before or after the end date of the membership or the beginning of the event. If you want a specific date, be sure to count the number of days required. For example, if your event takes place on December 31 and you want to send a reminder on December 20, you should allow 11 days.
- Is the communication active? Inactive communications will never be sent.
Please sign in to leave a comment.