--- title: What is an authenticator app? description: "A 6-digit code that refreshes every 30 seconds: learn what an authenticator app is and how it protects your Yapla account when you log in to the platform." --- [Skip to content](https://support.yapla.com/en-ca/what-is-an-authenticator-app#main-content) - [English - Canada](https://support.yapla.com/en-ca/what-is-an-authenticator-app) - [Français - Canada](https://support.yapla.com/fr-ca/quest-ce-quune-application-dauthentification-) - [Français - France](https://support.yapla.com/fr-fr/quest-ce-quune-application-dauthentification-) - [Italiano - Italia](https://support.yapla.com/it-it/cosè-unapplicazione-di-autenticazione) English - Canada Show submenu for translations [More support](https://support.yapla.com/en-ca/kb-tickets/new?hsLang=en-ca) [Customer portal](https://support.yapla.com/tickets-view?hsLang=en-ca) [![logo-yapla-help-centre](https://support.yapla.com/hs-fs/hubfs/logo-yapla-help-centre.png?width=880&height=119&name=logo-yapla-help-centre.png)](https://support.yapla.com/en-ca/?hsLang=en-ca) - [Meet](https://www.yapla.com/en-ca/support-meeting?utm_term=plateforme) - [Yapla Academy](https://academy.yapla.com/) Open main navigation Close main navigation - [Meet](https://www.yapla.com/en-ca/support-meeting?utm_term=plateforme) - [Yapla Academy](https://academy.yapla.com/) - - [English - Canada](https://support.yapla.com/en-ca/what-is-an-authenticator-app) - [Français - Canada](https://support.yapla.com/fr-ca/quest-ce-quune-application-dauthentification-) - [Français - France](https://support.yapla.com/fr-fr/quest-ce-quune-application-dauthentification-) - [Italiano - Italia](https://support.yapla.com/it-it/cosè-unapplicazione-di-autenticazione) English - Canada Show submenu for translations - [More support](https://support.yapla.com/en-ca/kb-tickets/new) - [Customer portal](https://support.yapla.com/tickets-view) - [Contact us](https://support.yapla.com/en-ca/kb-tickets/new) [Contact us](https://support.yapla.com/en-ca/kb-tickets/new?hsLang=en-ca) How can we help you? - There are no suggestions because the search field is empty. 1. [Yapla Help Centre](https://support.yapla.com/en-ca?hsLang=en-ca) 2. [Configure my account](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca) 3. [License and users](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#license-and-users) # What is an authenticator app? An authenticator app is an app on your phone that displays a 6-digit code. This code changes every 30 seconds. It's not a password. It's not a code sent by e-mail. The code is generated directly in the app, even without an internet connection. When you log in to your account, you're asked for this code in addition to your password. Even if someone knows your password, they can't get in without the code shown on your phone. ### **Which apps can I use?** You can use any app that generates 6-digit codes renewed every 30 seconds (also called TOTP codes). The most commonly used: - **Google Authenticator** — free, [iPhone](https://apps.apple.com/us/app/google-authenticator/id388497605) and [Android](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2) - **Microsoft Authenticator** — free, [iPhone](https://www.microsoft.com/fr-ca/security/mobile-authenticator-app) and [Android](https://www.microsoft.com/fr-ca/security/mobile-authenticator-app) If you already use a password manager, it can often generate these codes too. In that case, you don't need to install another app. Install the app on your phone before continuing. ### **Add Yapla to your app** When you're on the authentication method setup screen, a QR code appears: 1. Open the authenticator app on your phone. 2. Choose to add an account (often "Add" or "Scan QR code"). 3. A Yapla entry appears in the app, with a 6-digit code. 4. Enter this code in Yapla, then click Continue. The code changes every 30 seconds. If Yapla rejects it, wait for the next code and try again. ![](https://support.yapla.com/hs-fs/hubfs/Knowledge%20Base%20Import/16490164293139.jpg?width=234&height=331&name=16490164293139.jpg) #### Can't scan the QR code? Below the QR code, click **Set up manually**. Yapla will then display a key (a string of letters and numbers). 1. In your app, choose to add an account manually (without scanning). 2. Paste or enter this key. 3. Save the account, then enter the 6-digit code shown by the app into Yapla. #### What happens next? Each time you log in, Yapla will ask for the code currently shown in the app, next to Yapla. Open the app, copy the code, and confirm. Keep the app installed on your phone. Without it, you won't be able to get this code anymore. ![](https://support.yapla.com/hs-fs/hubfs/Knowledge%20Base%20Import/16490171924627.png?width=350&height=309&name=16490171924627.png) - [Getting started on Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#main-content) - [Collection of useful resources to discover Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#collection-of-useful-resources-to-discover-yapla) - [Getting started](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#getting-started) - [Make the most of Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#make-the-most-of-yapla) - [About Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#about-yapla) - [Configure my account](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#main-content) - [First steps](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#first-steps) - [Account](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#account) - [Billing](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#billing) - [License and users](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#license-and-users) - [Frequently asked questions](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#frequently-asked-questions) - [Learn about common functionalities](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#main-content) - [Communications](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#communications) - [Forms](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#forms) - [Pictures and media](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#pictures-and-media) - [Frequently asked questions](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#frequently-asked-questions) - [Manage my payments and authentification](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#main-content) - [Authentification](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#authentification) - [Payment method](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#payment-method) - [Voluntary contribution and commission](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#voluntary-contribution-and-commission) - [Frequently asked questions](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#frequently-asked-questions) - [Manage my members](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#main-content) - [First Steps](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#first-steps) - [Import members](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#import-members) - [Simplified Membership Campaign](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#simplified-membership-campaign) - [Member management](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#member-management) - [Member profiles](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#member-profiles) - [Form](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#form) - [Communications](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#communications) - [Organization or family management](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#organization-or-family-management) - [Membership management](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#membership-management) - [Rates](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#rates) - [Organization or family](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#organization-or-family) - [Advanced functions](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#advanced-functions) - [Continuing education](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#continuing-education) - [Frequently asked questions](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#frequently-asked-questions) - [Organize my events](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#main-content) - [First steps](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#first-steps) - [Settings](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#settings) - [Forms](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#forms) - [Electronic tickets](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#electronic-tickets) - [Advanced settings](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#advanced-settings) - [Communications](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#communications) - [Rate management](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#rate-management) - [Event registration management](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#event-registration-management) - [Activity management with sessions](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#activity-management-with-sessions) - [Conferences](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#conferences) - [Frequently asked questions](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#frequently-asked-questions) - [Receive donations](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#main-content) - [First Steps](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#first-steps) - [Donation management](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#donation-management) - [Tax receipts](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#tax-receipts) - [Recurring donation](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#recurring-donation) - [Campaign management](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#campaign-management) - [Peer-to-peer campaign (P2P)](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#peer-to-peer-campaign-p2p) - [Donor management](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#donor-management) - [Frequently asked questions](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#frequently-asked-questions) - [Create my website](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#main-content) - [First steps](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#first-steps) - [Website personalization](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#website-personalization) - [Content and articles](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#content-and-articles) - [Pages](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#pages) - [Modules](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#modules) - [Online store](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#online-store) - [SEO & Performance Tools](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#seo-performance-tools) - [Simplify my accounting](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#main-content) - [First Steps](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#first-steps) - [Manage sales and invoices](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#manage-sales-and-invoices) - [Manage expenses](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#manage-expenses) - [General ledger](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#general-ledger) - [Consolidation](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#consolidation) - [Reports](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#reports) - [Settings](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#settings) - [Projects](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#projects) - [Taxes](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#taxes) - [Frequently asked questions](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#frequently-asked-questions) - [Manage my contacts](https://support.yapla.com/en-ca/manage-my-contacts?hsLang=en-ca#main-content) - [Manage contact](https://support.yapla.com/en-ca/manage-my-contacts?hsLang=en-ca#manage-contact) - [Send newsletters](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#main-content) - [Introduction to Yapla Newsletters](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#introduction-to-yapla-newsletters) - [Configure your Newsletters](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#configure-your-newsletters) - [Contacts management](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#contacts-management) - [Performance tracking](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#performance-tracking) - [Target your mailings](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#target-your-mailings) - [Grow your subscriber list](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#grow-your-subscriber-list) - [Webinars](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#webinars) - [Manage my data](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#main-content) - [First Steps](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#first-steps) - [Settings](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#settings) - [Object management](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#object-management) - [Reports](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#reports) - [Documentation for developers](https://support.yapla.com/en-ca/documentation-for-developers?hsLang=en-ca#main-content) - [Advanced functions](https://support.yapla.com/en-ca/documentation-for-developers?hsLang=en-ca#advanced-functions) - [Manage my federation](https://support.yapla.com/en-ca/manage-my-federation?hsLang=en-ca#main-content) - [Getting started](https://support.yapla.com/en-ca/manage-my-federation?hsLang=en-ca#getting-started) - Our pricing - [Pricing](https://www.yapla.com/en-ca/pricing) - [Professional Services](https://www.yapla.com/en-ca/professional-services) - [Training hours bank](https://info.yapla.ca/en/services) - Resources - [Help Centre](https://support.yapla.com/) - [Yapla Academy](https://academy.yapla.com/?utm_campaign=website&utm_medium=footer&utm_source=academie) - [Blog](https://www.yapla.com/en-ca/blog/) - [Yapla Newsletter](https://www.yapla.com/en-ca/yapla-newsletter/) - Discover Yapla - [Demo and webinars](https://www.yapla.com/en-ca/webinars) - About Yapla - [About us](https://www.yapla.com/en-ca/about-us/) - [Work with us](https://info.yapla.ca/en/work-with-us) - Contact Yapla - [Become partner](https://www.yapla.com/en-ca/partner-program/) [![Yapla](https://support.yapla.com/hubfs/logo-yapla-fr.svg "Yapla")](https://www.yapla.com) Copyright © 2013-2026, Yapla [Terms of use](https://www.yapla.com/en-ca/terms-of-use)| [Privacy policy](https://www.yapla.com/en-ca/privacy-policy)