--- title: Payment label on your customers' bank statements description: Update your association's bank statement label and acronym so your donors recognize your credit card payments and avoid unnecessary payment disputes. --- [Skip to content](https://support.yapla.com/en-ca/payment-label-on-your-customers-bank-statements#main-content) - [English - Canada](https://support.yapla.com/en-ca/payment-label-on-your-customers-bank-statements) - [Français - Canada](https://support.yapla.com/fr-ca/libellé-des-paiements-sur-le-relevé-bancaire-de-vos-clients) - [Français - France](https://support.yapla.com/fr-fr/libellé-des-paiements-sur-le-relevé-bancaire-de-vos-clients) - [Italiano - Italia](https://support.yapla.com/it-it/causale-dei-pagamenti-sullestratto-conto-dei-tuoi-clienti) English - Canada Show submenu for translations [More support](https://support.yapla.com/en-ca/kb-tickets/new?hsLang=en-ca) [Customer portal](https://support.yapla.com/tickets-view?hsLang=en-ca) [![logo-yapla-help-centre](https://support.yapla.com/hs-fs/hubfs/logo-yapla-help-centre.png?width=880&height=119&name=logo-yapla-help-centre.png)](https://support.yapla.com/en-ca/?hsLang=en-ca) - [Meet](https://www.yapla.com/en-ca/support-meeting?utm_term=plateforme) - [Yapla Academy](https://academy.yapla.com/) Open main navigation Close main navigation - [Meet](https://www.yapla.com/en-ca/support-meeting?utm_term=plateforme) - [Yapla Academy](https://academy.yapla.com/) - - [English - Canada](https://support.yapla.com/en-ca/payment-label-on-your-customers-bank-statements) - [Français - Canada](https://support.yapla.com/fr-ca/libellé-des-paiements-sur-le-relevé-bancaire-de-vos-clients) - [Français - France](https://support.yapla.com/fr-fr/libellé-des-paiements-sur-le-relevé-bancaire-de-vos-clients) - [Italiano - Italia](https://support.yapla.com/it-it/causale-dei-pagamenti-sullestratto-conto-dei-tuoi-clienti) English - Canada Show submenu for translations - [More support](https://support.yapla.com/en-ca/kb-tickets/new) - [Customer portal](https://support.yapla.com/tickets-view) - [Contact us](https://support.yapla.com/en-ca/kb-tickets/new) [Contact us](https://support.yapla.com/en-ca/kb-tickets/new?hsLang=en-ca) How can we help you? - There are no suggestions because the search field is empty. 1. [Yapla Help Centre](https://support.yapla.com/en-ca?hsLang=en-ca) 2. [Manage my payments and authentification](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca) 3. [Payment method](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#payment-method) # Payment label on your customers' bank statements ## Choose the name your donors and customers see on their bank statement after a credit card payment. When a donor or customer pays by credit card, their bank statement shows a two-part label. A clear label helps them recognize the payment, which reduces payment disputes and the fees that come with them. **In this article** - [Label format on the statement](https://support.yapla.com/en-ca/payment-label-on-your-customers-bank-statements#label-format) - [Change the statement label](https://support.yapla.com/en-ca/payment-label-on-your-customers-bank-statements#change-the-label) - [Update the acronym](https://support.yapla.com/en-ca/payment-label-on-your-customers-bank-statements#acronym) ### Label format on the statement For a card payment, the statement shows both parts side by side, separated by an asterisk: **PREFIX\* SUFFIX**. - **Prefix:** the first 10 characters of the statement label set in your payment account. - **Suffix:** the acronym of your organization, sent with each payment. Choose a label whose first characters clearly identify your association, and keep your acronym up to date. ### Change the statement label 1. Go to **Payments \> Settings \> Bank details**. 2. Click **Update your authentication**. 3. In the public information section, change the statement label, then save. When you open a payment account, the identity verification form asks this question. It is optional: you can set the label later by following the steps above. ### Update the acronym Go to [**Settings \> Your organization**](https://s1.yapla.com/configuration/en/account/informations), then fill in the **Acronym** field. 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