--- title: Log in to Yapla and manage access description: "Forgot your password, two-factor authentication, users and roles, member login: every way to access Yapla, gathered in a single practical guide." --- [Skip to content](https://support.yapla.com/en-ca/log-in-to-your-yapla-account#main-content) - [English - Canada](https://support.yapla.com/en-ca/log-in-to-your-yapla-account) - [Français - Canada](https://support.yapla.com/fr-ca/se-connecter-à-son-compte-yapla) - [Français - France](https://support.yapla.com/fr-fr/se-connecter-à-son-compte-yapla) - [Italiano - Italia](https://support.yapla.com/it-it/accedere-al-proprio-account-yapla) English - Canada Show submenu for translations [More support](https://support.yapla.com/en-ca/kb-tickets/new?hsLang=en-ca) [Customer portal](https://support.yapla.com/tickets-view?hsLang=en-ca) [![logo-yapla-help-centre](https://support.yapla.com/hs-fs/hubfs/logo-yapla-help-centre.png?width=880&height=119&name=logo-yapla-help-centre.png)](https://support.yapla.com/en-ca/?hsLang=en-ca) - [Meet](https://www.yapla.com/en-ca/support-meeting?utm_term=plateforme) - [Yapla Academy](https://academy.yapla.com/) Open main navigation Close main navigation - [Meet](https://www.yapla.com/en-ca/support-meeting?utm_term=plateforme) - [Yapla Academy](https://academy.yapla.com/) - - [English - Canada](https://support.yapla.com/en-ca/log-in-to-your-yapla-account) - [Français - Canada](https://support.yapla.com/fr-ca/se-connecter-à-son-compte-yapla) - [Français - France](https://support.yapla.com/fr-fr/se-connecter-à-son-compte-yapla) - [Italiano - Italia](https://support.yapla.com/it-it/accedere-al-proprio-account-yapla) English - Canada Show submenu for translations - [More support](https://support.yapla.com/en-ca/kb-tickets/new) - [Customer portal](https://support.yapla.com/tickets-view) - [Contact us](https://support.yapla.com/en-ca/kb-tickets/new) [Contact us](https://support.yapla.com/en-ca/kb-tickets/new?hsLang=en-ca) How can we help you? - There are no suggestions because the search field is empty. 1. [Yapla Help Centre](https://support.yapla.com/en-ca?hsLang=en-ca) 2. [Getting started on Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca) 3. [About Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#about-yapla) # Log in to Yapla and manage access ## Learn how to log in to your account, secure your team's access and let your members reach their own space. Yapla has two kinds of access: your team's access to the administration interface, where you manage your organization, and the access your members, donors and participants have to their own space. This article covers both and points you to the detailed article for each topic. ### In this article - [Log in to the administration interface](https://support.yapla.com/en-ca/log-in-to-your-yapla-account#login) - [Secure access with two-factor authentication](https://support.yapla.com/en-ca/log-in-to-your-yapla-account#security) - [Give your colleagues access](https://support.yapla.com/en-ca/log-in-to-your-yapla-account#users) - [Authenticate your organization to receive payments](https://support.yapla.com/en-ca/log-in-to-your-yapla-account#authentication) - [Your members' access](https://support.yapla.com/en-ca/log-in-to-your-yapla-account#members) ### Log in to the administration interface 1. Open the [login page](https://login.yapla.com/en-CA/login). 2. Enter the email address associated with your user account, then your password. 3. Click **Connect**. #### Forgot your password On the login page, click **Forgot your password?**. You will receive an email to create a new password. The full procedure is in [Reset a Yapla user’s password](https://support.yapla.com/en-ca/reset-a-yapla-users-password?hsLang=en-ca). Didn't receive the email? Check your spam folder, then add the sender to your contacts so future messages reach your inbox. #### Invitation from an administrator If an administrator of your organization [added you as a user of the account](https://support.yapla.com/en-ca/configure-user-and-administrator-accounts-in-yapla?hsLang=en-ca), you will receive an email inviting you to log in and create your password. #### Log in with Google or Microsoft If your email address is hosted by Google (Gmail or a business account) or Microsoft (for example Outlook or most business accounts on Exchange), you can log in through that provider. 1. On the login page, click your email provider. 2. Accept the provider's terms. You only need to accept them once. Your address is then linked to the provider, and from then on you log in with a single click. ![Login page with the Google and Microsoft options](https://support.yapla.com/hs-fs/hubfs/Knowledge%20Base%20Import/41100555270547.png?width=321&height=393&name=41100555270547.png) This option is not available for an address hosted by a provider other than Google or Microsoft: log in with your email address and password instead. ### Secure access with two-factor authentication Funds move through your account, so two-factor authentication (2FA) adds an extra layer of protection. After your password, Yapla asks for a one-time code, which protects your account even if your credentials are stolen. - **Turn on 2FA for your user:** click your initials or photo in the top right-hand corner, then **Account security**. All the steps, including backup codes, are in [Activate two-factor authentication (2FA) on my account](https://support.yapla.com/en-ca/activate-two-factor-authentication-2fa-on-my-account?hsLang=en-ca). - **Make 2FA mandatory for the whole team:** turn on the option under **Settings \> Users and licenses \> Two-factor authentication**. An authenticator app, such as Google Authenticator, generates your codes instantly, with no risk of emails being delayed or filtered. Learn how it works in [What is an authenticator app?](https://support.yapla.com/en-ca/what-is-an-authenticator-app?hsLang=en-ca) ### Give your colleagues access Your colleagues do not need to create a new account: add them as users of your organization's account under **Settings \> Users and licenses**. President, treasurer, volunteers, communications: everyone logs in with their own email address. See [Configure User and Administrator Accounts in Yapla](https://support.yapla.com/en-ca/configure-user-and-administrator-accounts-in-yapla?hsLang=en-ca). The role assigned to each user determines their permissions. Three native roles exist by default: **Administrator**, which gives access to the whole account, then **Manager** and **User**, which give access to fewer features. You can view each role's detailed permissions under **Settings \> Users and licenses \> Roles**. With the Premium plan, create custom roles to restrict a user's access to certain features, for example donation campaigns only. See [Create and Customize a User Role](https://support.yapla.com/en-ca/create-and-customize-a-user-role?hsLang=en-ca). ### Authenticate your organization to receive payments To receive online payments (credit card, recurring donations, etc.) and the funds collected, your organization verifies its identity and banking information under **Settings \> Authentication**. All the steps are in [Guide | Authenticate your Yapla Wallet](https://support.yapla.com/en-ca/authenticate-your-electronic-wallet?hsLang=en-ca). ### Your members' access Your members, donors and participants do not access the administration interface: they log in to their member area, where they update their profile and password, renew their membership and view their transactions. - **From your website:** the Login and Member Area modules display a login form on your website. See [Allow members and non-members to log in to your website](https://support.yapla.com/en-ca/allow-members-and-non-members-to-log-in-to-your-website?hsLang=en-ca) and [Add the Member Area module to your website](https://support.yapla.com/en-ca/adding-member-area-module-to-your-website?hsLang=en-ca). - **Without a password:** the login link sends the person an email that logs them straight into their space, ideal for members who log in once a year. See [The login link: an alternative to passwords](https://support.yapla.com/en-ca/login-link?hsLang=en-ca). - **When you launch your platform:** let your members know they can log in with the communication provided for this purpose. See [Send members their login details for the new platform](https://support.yapla.com/en-ca/send-members-their-login-details-for-the-new-platform?hsLang=en-ca). ### Learn more - [Changing a User's Mail Address](https://support.yapla.com/en-ca/changing-a-users-mail-address?hsLang=en-ca) - [Deactivate a user](https://support.yapla.com/en-ca/deactivate-a-user?hsLang=en-ca) - [Getting started on Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#main-content) - [Collection of useful resources to discover Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#collection-of-useful-resources-to-discover-yapla) - [Getting started](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#getting-started) - [Make the most of Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#make-the-most-of-yapla) - [About Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#about-yapla) - [Configure my account](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#main-content) - [First steps](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#first-steps) - [Account](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#account) - [Billing](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#billing) - [License and users](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#license-and-users) - [Frequently asked questions](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#frequently-asked-questions) - [Learn about common functionalities](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#main-content) - [Communications](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#communications) - [Forms](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#forms) - [Pictures and media](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#pictures-and-media) - [Frequently asked questions](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#frequently-asked-questions) - [Manage my payments and authentification](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#main-content) - [Authentification](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#authentification) - [Payment method](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#payment-method) - [Voluntary contribution and commission](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#voluntary-contribution-and-commission) - [Frequently asked questions](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#frequently-asked-questions) - [Manage my members](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#main-content) - [First Steps](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#first-steps) - [Import members](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#import-members) - [Simplified Membership Campaign](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#simplified-membership-campaign) - [Member management](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#member-management) - [Member profiles](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#member-profiles) - [Form](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#form) - [Communications](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#communications) - [Organization or family management](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#organization-or-family-management) - [Membership management](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#membership-management) - [Rates](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#rates) - [Organization or family](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#organization-or-family) - [Advanced functions](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#advanced-functions) - [Continuing education](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#continuing-education) - [Frequently asked questions](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#frequently-asked-questions) - [Organize my events](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#main-content) - [First steps](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#first-steps) - [Settings](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#settings) - [Forms](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#forms) - [Electronic tickets](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#electronic-tickets) - [Advanced settings](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#advanced-settings) - [Communications](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#communications) - [Rate management](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#rate-management) - [Event registration management](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#event-registration-management) - [Activity management with sessions](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#activity-management-with-sessions) - [Conferences](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#conferences) - [Frequently asked questions](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#frequently-asked-questions) - [Receive donations](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#main-content) - [First Steps](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#first-steps) - [Donation management](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#donation-management) - [Tax receipts](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#tax-receipts) - [Recurring donation](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#recurring-donation) - [Campaign management](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#campaign-management) - [Peer-to-peer campaign (P2P)](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#peer-to-peer-campaign-p2p) - [Donor management](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#donor-management) - [Frequently asked questions](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#frequently-asked-questions) - [Create my website](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#main-content) - [First steps](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#first-steps) - [Website personalization](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#website-personalization) - [Content and articles](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#content-and-articles) - [Pages](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#pages) - [Modules](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#modules) - [Online store](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#online-store) - [SEO & Performance Tools](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#seo-performance-tools) - [Simplify my accounting](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#main-content) - [First Steps](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#first-steps) - [Manage sales and invoices](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#manage-sales-and-invoices) - [Manage expenses](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#manage-expenses) - [General ledger](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#general-ledger) - [Consolidation](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#consolidation) - [Reports](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#reports) - [Settings](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#settings) - [Projects](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#projects) - [Taxes](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#taxes) - [Frequently asked questions](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#frequently-asked-questions) - [Manage my contacts](https://support.yapla.com/en-ca/manage-my-contacts?hsLang=en-ca#main-content) - [Manage contact](https://support.yapla.com/en-ca/manage-my-contacts?hsLang=en-ca#manage-contact) - [Send newsletters](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#main-content) - [Introduction to Yapla Newsletters](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#introduction-to-yapla-newsletters) - [Configure your Newsletters](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#configure-your-newsletters) - [Contacts management](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#contacts-management) - [Performance tracking](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#performance-tracking) - [Target your mailings](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#target-your-mailings) - [Grow your subscriber list](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#grow-your-subscriber-list) - [Webinars](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#webinars) - [Manage my data](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#main-content) - [First Steps](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#first-steps) - [Settings](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#settings) - [Object management](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#object-management) - [Reports](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#reports) - [Documentation for developers](https://support.yapla.com/en-ca/documentation-for-developers?hsLang=en-ca#main-content) - [Advanced functions](https://support.yapla.com/en-ca/documentation-for-developers?hsLang=en-ca#advanced-functions) - [Manage my federation](https://support.yapla.com/en-ca/manage-my-federation?hsLang=en-ca#main-content) - [Getting started](https://support.yapla.com/en-ca/manage-my-federation?hsLang=en-ca#getting-started) - Our pricing - [Pricing](https://www.yapla.com/en-ca/pricing) - [Professional Services](https://www.yapla.com/en-ca/professional-services) - [Training hours bank](https://info.yapla.ca/en/services) - Resources - [Help Centre](https://support.yapla.com/) - [Yapla Academy](https://academy.yapla.com/?utm_campaign=website&utm_medium=footer&utm_source=academie) - [Blog](https://www.yapla.com/en-ca/blog/) - [Yapla Newsletter](https://www.yapla.com/en-ca/yapla-newsletter/) - Discover Yapla - [Demo and webinars](https://www.yapla.com/en-ca/webinars) - About Yapla - [About us](https://www.yapla.com/en-ca/about-us/) - [Work with us](https://info.yapla.ca/en/work-with-us) - Contact Yapla - [Become partner](https://www.yapla.com/en-ca/partner-program/) [![Yapla](https://support.yapla.com/hubfs/logo-yapla-fr.svg "Yapla")](https://www.yapla.com) Copyright © 2013-2026, Yapla [Terms of use](https://www.yapla.com/en-ca/terms-of-use)| [Privacy policy](https://www.yapla.com/en-ca/privacy-policy)