---
title: How Yapla Payouts Work
description: "Learn all about Yapla payouts to your bank account: frequency, processing times, managing available balances, and downloading detailed transaction reports."
---

[Skip to content](https://support.yapla.com/en-ca/how-yapla-payouts-work#main-content)

- [English - Canada](https://support.yapla.com/en-ca/how-yapla-payouts-work)
- [Français - Canada](https://support.yapla.com/fr-ca/fonctionnement-des-virements-bancaires-de-yapla)
- [Français - France](https://support.yapla.com/fr-fr/fonctionnement-des-virements-bancaires-de-yapla)
- [Italiano - Italia](https://support.yapla.com/it-it/funzionamento-dei-versamenti-bancari-di-yapla)

English - Canada

Show submenu for translations

[More support](https://support.yapla.com/en-ca/kb-tickets/new?hsLang=en-ca) [Customer portal](https://support.yapla.com/tickets-view?hsLang=en-ca)

[![logo-yapla-help-centre](https://support.yapla.com/hs-fs/hubfs/logo-yapla-help-centre.png?width=880&height=119&name=logo-yapla-help-centre.png)](https://support.yapla.com/en-ca/?hsLang=en-ca)

- [Meet](https://www.yapla.com/en-ca/support-meeting?utm_term=plateforme)
- [Yapla Academy](https://academy.yapla.com/)

Open main navigation

Close main navigation

- [Meet](https://www.yapla.com/en-ca/support-meeting?utm_term=plateforme)
- [Yapla Academy](https://academy.yapla.com/)
- - [English - Canada](https://support.yapla.com/en-ca/how-yapla-payouts-work)
    - [Français - Canada](https://support.yapla.com/fr-ca/fonctionnement-des-virements-bancaires-de-yapla)
    - [Français - France](https://support.yapla.com/fr-fr/fonctionnement-des-virements-bancaires-de-yapla)
    - [Italiano - Italia](https://support.yapla.com/it-it/funzionamento-dei-versamenti-bancari-di-yapla)

  English - Canada
  
  Show submenu for translations
- [More support](https://support.yapla.com/en-ca/kb-tickets/new)
- [Customer portal](https://support.yapla.com/tickets-view)
- [Contact us](https://support.yapla.com/en-ca/kb-tickets/new)

[Contact us](https://support.yapla.com/en-ca/kb-tickets/new?hsLang=en-ca)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Yapla Help Centre](https://support.yapla.com/en-ca?hsLang=en-ca)
2. [Manage my payments and authentification](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca)
3. [Payment method](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#payment-method)

# How Yapla Payouts Work

## Find out when your funds are paid out to your bank account and how to read the details of each payout.

**Payouts to your bank account are made twice a month: on the 15th and on the last day of the month.**

Depending on your financial institution, payouts appear in your bank account three to four days later. On your bank statements, they appear as **Direct Deposit/ YAPLA** or **Direct Deposit/ STRIPE**.

View your payout history under **Payments \> Payouts**. Select a payout to see all the payments it includes, their commissions, if any, and the refunds deducted.

A payout can have one of the following statuses:

- **Paid:** the payout was completed and the funds were sent to the bank account.
- **Pending:** the payout is being processed. The funds are in transit to your bank account (usually within 2 to 3 business days).
- **Error:** the payout could not be completed. Check your bank details or contact support if needed.

![](https://support.yapla.com/hs-fs/hubfs/Knowledge%20Base%20Import/43397131111699.png?width=670&height=274&name=43397131111699.png)

Starting with the Essential plan, you can enable or disable payouts as needed, for example to keep enough funds available for potential refunds or to comply with business rules.

### Balances and pending funds

Payout details show two types of balances: the **total balance** (shown on the dashboard) and the **available balance** (shown under **Payments \> Payouts**). Only the available balance is paid out, twice a month.

- **Total balance:** sum of all recorded transactions not yet paid out to your account.
- **Available balance:** transactions completed more than seven days ago, minus refunds. Each transaction is held for at least seven days before becoming eligible for payout.
- **Pending funds:** total of the transactions held during the seven-day period. This amount is added to the available balance at the end of the holding period.

#### Example

A transaction made on September 5 is not available for the September 10 payout, because it is less than seven days old. It becomes eligible for payout on September 12. The delay is calculated as seven full days from the date and time of payment.

### Refunds

A refund is immediately deducted from your balance and your available balance. If your refunds exceed your available balance, the payout is postponed to the next period with an available balance.

### Download payout details

The payout detail page lets you download a file listing all the transactions included in the payout. For each payment, the file includes the billing information (last name, first name, email and client organization) and the associated amounts (commission and purchase amount).

![Payout details with the Export this payout button](https://support.yapla.com/hs-fs/hubfs/KB%20Membres/paiements-detail-virement-export-en.png?width=700&name=paiements-detail-virement-export-en.png)

Click **Export this payout** at the bottom of the detail page. The file always contains the same columns:

- Payout number
- Payment number
- Invoice number
- Organization (billing organization)
- Last name and first name
- Email
- Gross amount, commission and net amount
- Date (payment date, not payout date)

This list of columns cannot be changed. A payout export does not include the campaign, the group or the donation's custom fields.

See the [list of available reports for the Accounting feature](https://support.yapla.com/en-ca/list-of-reports-available-for-the-accounting-application?hsLang=en-ca).

### Find the donations included in a payout

Match the payout export with the donations export using the invoice number, which appears in both files:

- Under **Payments \> Payouts**, open the payout, then click **Export this payout**.
- Under **Donations \> Campaigns**, open the campaign, then the **Donations received** tab. Click **Export**, choose **Export all donation data**, then click **Export**.
- Match the lines of both files by their invoice number.

### FAQ

#### What are the possible reasons why my balance hasn't been transferred to my bank account?

Several reasons can explain why no payout was made to your account:

- **Your electronic wallet authentication is not complete.** Your identification file must be validated before payouts are authorized. Make sure all required documents have been provided and validated. See [Authenticate your electronic wallet](https://support.yapla.com/en-ca/authenticate-your-electronic-wallet?hsLang=en-ca).
- **A refund exceeds the balance eligible for payout.** Even if you received payments, the refund or refunds absorbed all or part of the balance, which prevents the payout.

- [Getting started on Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#main-content)

    - [Collection of useful resources to discover Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#collection-of-useful-resources-to-discover-yapla)
    - [Getting started](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#getting-started)
    - [Make the most of Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#make-the-most-of-yapla)
    - [About Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#about-yapla)
- [Configure my account](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#main-content)

    - [First steps](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#first-steps)
    - [Account](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#account)
    - [Billing](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#billing)
    - [License and users](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#license-and-users)
    - [Frequently asked questions](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#frequently-asked-questions)
- [Learn about common functionalities](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#main-content)

    - [Communications](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#communications)
    - [Forms](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#forms)
    - [Pictures and media](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#pictures-and-media)
    - [Frequently asked questions](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#frequently-asked-questions)
- [Manage my payments and authentification](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#main-content)

    - [Authentification](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#authentification)
    - [Payment method](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#payment-method)
    - [Voluntary contribution and commission](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#voluntary-contribution-and-commission)
    - [Frequently asked questions](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#frequently-asked-questions)
- [Manage my members](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#main-content)

    - [First Steps](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#first-steps)
    - [Import members](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#import-members)
    - [Simplified Membership Campaign](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#simplified-membership-campaign)
    - [Member management](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#member-management)
    - [Member profiles](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#member-profiles)
    - [Form](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#form)
    - [Communications](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#communications)
    - [Organization or family management](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#organization-or-family-management)
    - [Membership management](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#membership-management)
    - [Rates](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#rates)
    - [Organization or family](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#organization-or-family)
    - [Advanced functions](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#advanced-functions)
    - [Continuing education](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#continuing-education)
    - [Frequently asked questions](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#frequently-asked-questions)
- [Organize my events](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#main-content)

    - [First steps](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#first-steps)
    - [Settings](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#settings)
    - [Forms](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#forms)
    - [Electronic tickets](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#electronic-tickets)
    - [Advanced settings](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#advanced-settings)
    - [Communications](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#communications)
    - [Rate management](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#rate-management)
    - [Event registration management](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#event-registration-management)
    - [Activity management with sessions](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#activity-management-with-sessions)
    - [Conferences](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#conferences)
    - [Frequently asked questions](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#frequently-asked-questions)
- [Receive donations](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#main-content)

    - [First Steps](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#first-steps)
    - [Donation management](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#donation-management)
    - [Tax receipts](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#tax-receipts)
    - [Recurring donation](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#recurring-donation)
    - [Campaign management](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#campaign-management)
    - [Peer-to-peer campaign (P2P)](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#peer-to-peer-campaign-p2p)
    - [Donor management](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#donor-management)
    - [Frequently asked questions](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#frequently-asked-questions)
- [Create my website](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#main-content)

    - [First steps](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#first-steps)
    - [Website personalization](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#website-personalization)
    - [Content and articles](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#content-and-articles)
    - [Pages](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#pages)
    - [Modules](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#modules)
    - [Online store](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#online-store)
    - [SEO & Performance Tools](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#seo-performance-tools)
- [Simplify my accounting](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#main-content)

    - [First Steps](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#first-steps)
    - [Manage sales and invoices](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#manage-sales-and-invoices)
    - [Manage expenses](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#manage-expenses)
    - [General ledger](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#general-ledger)
    - [Consolidation](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#consolidation)
    - [Reports](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#reports)
    - [Settings](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#settings)
    - [Projects](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#projects)
    - [Taxes](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#taxes)
    - [Frequently asked questions](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#frequently-asked-questions)
- [Manage my contacts](https://support.yapla.com/en-ca/manage-my-contacts?hsLang=en-ca#main-content)

    - [Manage contact](https://support.yapla.com/en-ca/manage-my-contacts?hsLang=en-ca#manage-contact)
- [Send newsletters](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#main-content)

    - [Introduction to Yapla Newsletters](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#introduction-to-yapla-newsletters)
    - [Configure your Newsletters](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#configure-your-newsletters)
    - [Contacts management](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#contacts-management)
    - [Performance tracking](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#performance-tracking)
    - [Target your mailings](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#target-your-mailings)
    - [Grow your subscriber list](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#grow-your-subscriber-list)
    - [Webinars](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#webinars)
- [Manage my data](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#main-content)

    - [First Steps](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#first-steps)
    - [Settings](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#settings)
    - [Object management](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#object-management)
    - [Reports](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#reports)
- [Documentation for developers](https://support.yapla.com/en-ca/documentation-for-developers?hsLang=en-ca#main-content)

    - [Advanced functions](https://support.yapla.com/en-ca/documentation-for-developers?hsLang=en-ca#advanced-functions)
- [Manage my federation](https://support.yapla.com/en-ca/manage-my-federation?hsLang=en-ca#main-content)

    - [Getting started](https://support.yapla.com/en-ca/manage-my-federation?hsLang=en-ca#getting-started)

- Our pricing 
    - [Pricing](https://www.yapla.com/en-ca/pricing)
    - [Professional Services](https://www.yapla.com/en-ca/professional-services)
    - [Training hours bank](https://info.yapla.ca/en/services)
- Resources 
    - [Help Centre](https://support.yapla.com/)
    - [Yapla Academy](https://academy.yapla.com/?utm_campaign=website&utm_medium=footer&utm_source=academie)
    - [Blog](https://www.yapla.com/en-ca/blog/)
    - [Yapla Newsletter](https://www.yapla.com/en-ca/yapla-newsletter/)
- Discover Yapla 
    - [Demo and webinars](https://www.yapla.com/en-ca/webinars)
- About Yapla 
    - [About us](https://www.yapla.com/en-ca/about-us/)
    - [Work with us](https://info.yapla.ca/en/work-with-us)
    - Contact Yapla
    - [Become partner](https://www.yapla.com/en-ca/partner-program/)

[![Yapla](https://support.yapla.com/hubfs/logo-yapla-fr.svg "Yapla")](https://www.yapla.com)

<https://www.facebook.com/Yapla.ca.en> <https://www.instagram.com/yapla.ca_en/> <https://www.youtube.com/Yapla> <https://www.linkedin.com/company/yaplacommunity/>

Copyright © 2013-2026, Yapla

[Terms of use](https://www.yapla.com/en-ca/terms-of-use)| [Privacy policy](https://www.yapla.com/en-ca/privacy-policy)