---
title: Close, cancel or delete your account
description: "Cancel your subscription or delete your account: closing steps, data to export, and what happens to billing, donations and duplicate accounts."
---

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2. [Configure my account](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca)
3. [Billing](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#billing)

# Close, cancel or delete your account

## An administrator can end the subscription and delete the organization's account on their own, after exporting its data.

You can close, or cancel, your organization's account at any time, with no commitment. An account administrator closes the account directly from the settings: the Yapla team cannot close an account on your behalf.

Closing an account is permanent and cannot be undone. All the account's data is deleted, and an account cannot be suspended temporarily.

### In this article

- [Before closing the account](https://support.yapla.com/en-ca/how-to-close-your-account#before)
- [Close the account](https://support.yapla.com/en-ca/how-to-close-your-account#close)
- [After closing](https://support.yapla.com/en-ca/how-to-close-your-account#after)
- [Close a duplicate account](https://support.yapla.com/en-ca/how-to-close-your-account#duplicate)
- [Stop a paid plan without closing the account](https://support.yapla.com/en-ca/how-to-close-your-account#plan)

### Before closing the account

- **Export your data:** members, contacts, donations, transactions, accounting reports and receipts will no longer be accessible after closing. See [Export your data to a custom file](https://support.yapla.com/en-ca/export-your-data-to-a-custom-file?hsLang=en-ca).
- **Check which account is open:** if you manage several accounts, make sure you close the right one. The organization's name appears under **Settings \> Your organization**.
- **Pay any outstanding invoices:** closing the account does not cancel an invoice awaiting payment. See [About outstanding balances](https://support.yapla.com/en-ca/about-outstanding-balances?hsLang=en-ca).
- **Funds collected:** pending transfers to your bank account are paid out as usual after closing, provided your account's authentication is valid.
- **Remove links to your Yapla pages:** after closing, your forms, campaigns and public pages are no longer accessible. Remove any links to them from your website, emails and social media.

### Close the account

1. Go to **Settings \> Billing \> Closure of account**.
2. Read the warnings displayed at the top of the page carefully.
3. Indicate the main reason for closing. Your answer helps the team improve the platform.
4. Click **I confirm the closure of my account**, then confirm with your password.

Having second thoughts? The closure page offers a free consultation with a specialist: click **Contact Yapla expert** to book it.

### After closing

- **Access:** no user can log in to the account anymore.
- **Website:** your website is no longer available online.
- **Subscription:** billing for your plan stops and your card is no longer charged. An invoice for the current month that had not been paid yet remains due.
- **Recurring donations and installment payments:** installments are no longer collected.
- **Data:** the account's data, hosted files and authentication documents are deleted.

### Close a duplicate account

Closing only affects the account open at the time. Your other accounts, even those linked to the same email address, remain active. Before confirming, check the organization's name under **Settings \> Your organization**. To switch from one account to another, see [How do I switch from one account to another via the dashboard when I have several Yapla accounts?](https://support.yapla.com/en-ca/how-do-i-switch-from-one-account-to-another-via-the-dashboard-when-i-have-several-yapla-accounts?hsLang=en-ca)

Created an account with the wrong email address? Do not close it to create a new one: the address stays attached to the closed account. Change the user's address instead, as explained in [Changing a User's Mail Address](https://support.yapla.com/en-ca/changing-a-users-mail-address?hsLang=en-ca).

### Stop a paid plan without closing the account

Just want to stop paying for your plan? Your account can switch back to the Free plan and keep your data. This plan change is made with the Yapla team: [contact us](https://support.yapla.com/en-ca/kb-tickets/new?hsLang=en-ca) to request it.

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