--- title: Editing an automatic communication description: Customize the automatic communications Yapla sends for donations, memberships or events and give your emails a warmer, more personal touch for your members. --- [Skip to content](https://support.yapla.com/en-ca/editing-an-automatic-communication#main-content) - [English - Canada](https://support.yapla.com/en-ca/editing-an-automatic-communication) - [Français - Canada](https://support.yapla.com/fr-ca/modifier-une-communication-automatique) - [Français - France](https://support.yapla.com/fr-fr/comment-modifier-une-communication) - [Italiano - Italia](https://support.yapla.com/it-it/modificare-una-comunicazione-automatica) English - Canada Show submenu for translations [More support](https://support.yapla.com/en-ca/kb-tickets/new?hsLang=en-ca) [Customer portal](https://support.yapla.com/tickets-view?hsLang=en-ca) [![logo-yapla-help-centre](https://support.yapla.com/hs-fs/hubfs/logo-yapla-help-centre.png?width=880&height=119&name=logo-yapla-help-centre.png)](https://support.yapla.com/en-ca/?hsLang=en-ca) - [Meet](https://www.yapla.com/en-ca/support-meeting?utm_term=plateforme) - [Yapla Academy](https://academy.yapla.com/) Open main navigation Close main navigation - [Meet](https://www.yapla.com/en-ca/support-meeting?utm_term=plateforme) - [Yapla Academy](https://academy.yapla.com/) - - [English - Canada](https://support.yapla.com/en-ca/editing-an-automatic-communication) - [Français - Canada](https://support.yapla.com/fr-ca/modifier-une-communication-automatique) - [Français - France](https://support.yapla.com/fr-fr/comment-modifier-une-communication) - [Italiano - Italia](https://support.yapla.com/it-it/modificare-una-comunicazione-automatica) English - Canada Show submenu for translations - [More support](https://support.yapla.com/en-ca/kb-tickets/new) - [Customer portal](https://support.yapla.com/tickets-view) - [Contact us](https://support.yapla.com/en-ca/kb-tickets/new) [Contact us](https://support.yapla.com/en-ca/kb-tickets/new?hsLang=en-ca) How can we help you? - There are no suggestions because the search field is empty. 1. [Yapla Help Centre](https://support.yapla.com/en-ca?hsLang=en-ca) 2. [Learn about common functionalities](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca) 3. [Communications](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#communications) # Editing an automatic communication ## Available with Essentials plan Every Yapla feature (such as donation campaigns or membership) sends [a communication via email](https://support.yapla.com/en-ca/list-of-automated-communications?hsLang=en-ca) to your organization's members. You can personalize all these communications. This gives your messages a warmer, more human touch, and can reinforce the feeling of belonging to a community, or help you achieve your objectives more effectively.  **In this article:** - [Where to find the communications?](https://support.yapla.com/en-ca/editing-an-automatic-communication#t1) - [Edit a communication](https://support.yapla.com/en-ca/editing-an-automatic-communication#t2) - [Edit general settings](https://support.yapla.com/en-ca/editing-an-automatic-communication#t3) - [Edit target recipients](https://support.yapla.com/en-ca/editing-an-automatic-communication#t4) - [Disable automated communications for a member](https://support.yapla.com/en-ca/editing-an-automatic-communication#t5) ### Where to find the communications? From your Yapla Dashboard, select the feature for which you want to edit communications. Please note that a feature's communications are only accessible if you have already used the feature in question. Take the **Events** feature, for example. If you have already created an event, select your event from the list. Select the **Communications** tile. ![events-communications.jpeg](https://support.yapla.com/hubfs/Knowledge%20Base%20Import/25780309972243.jpg) The list of your messages is then displayed. This is where you can access the automatic emails sent for your events. The same principle applies to the Members, Donations, Events and Data features. ### Edit a communication Once you are in the **Communications** list, click on the message you wish to edit. A list of options will appear: ![events-generalsettings-communication.jpeg](https://support.yapla.com/hubfs/Knowledge%20Base%20Import/25780326147347.jpg) ### Edit general settings In the first section of the page, you can first determine whether or not communication is enabled. The **Active** button at the top of the page indicates that the message is sent automatically. To deactivate it, click on it. Next, you can define the **Communication type**. For example, a communication can be sent to your members when they create a profile. Or you can send them a reminder if a document is missing. You can also [consult the complete list of communications types](https://support.yapla.com/en-ca/list-of-automated-communications?hsLang=en-ca). The communication **Name** allows you to identify your e-mails with a clear title. For example, Message waiting for payment. This name is visible only to you, not to your members. You can also edit the **Communication language**. If, for example, the majority of your subscribers are English-speaking, you can set your emails to be sent in English. Finally, for certain communications, you can set a delay before the message is sent with the **Number of days before/after** option. ### Edit target recipients In this section, you can decide to whom the communication is sent. There are several categories of target recipients depending on whether your communication is linked to an event, a donation campaign, or a membership campaign: - your event participants, - your members, - your donors. ![target-recipients-EN.jpeg](https://support.yapla.com/hubfs/Knowledge%20Base%20Import/25780310011155.jpg) You can also choose to send a communication to the **Administrators** of your Yapla account. In this case, all administrators will receive a copy of your email. The **Specific email** field allows you to add an email address so that the recipient receives a copy of your communication. **Recipient based on a form field**: You can select as many of the existing "email" fields for members and organizations as you like. Communications will be sent to the emails entered as values in these fields. **Please note:** from the **Plus** plan onwards, the *Send a copy to* fields will send a copy of all emails to administrators or organizers. In the case of communications such as *Communication of password to all members* or *Reminder of registration to participant(s)*, it is recommended not to add the *Send a copy* option, to avoid receiving hundreds of emails at the same time. Finally, you can define the **subject** of the communication, visible to the recipient. ### **Disable automated communications for a member** You have the ability to disable the sending of automated communications from the "Members" application. This option may be useful when changing membership or if a member contacts you to stop receiving automated messages related to their membership. To do this, once in the member's profile you must click on the "Parameters" menu. ![](https://support.yapla.com/hubfs/Knowledge%20Base%20Import/mceclip0-Dec-22-2025-08-37-50-9712-PM.png) Then, you must check the box "Disable sending automatic email to this member". ![](https://support.yapla.com/hubfs/Knowledge%20Base%20Import/mceclip1-Dec-22-2025-08-37-49-7995-PM.png) To reactivate a member's communications, simply uncheck the box mentioned above. Please note that if you disable automated communications for a member, none of the communications present in the "Member" section of the [List of automatic communications](https://support.yapla.com/en-ca/list-of-automated-communications?hsLang=en-ca) will be sent to him/her, not even the password reset email. - [Getting started on Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#main-content) - [Collection of useful resources to discover Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#collection-of-useful-resources-to-discover-yapla) - [Getting started](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#getting-started) - [Make the most of Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#make-the-most-of-yapla) - [About Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#about-yapla) - [Configure my account](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#main-content) - 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