--- title: Contact us description: Need help? Contact the Yapla support team, based in Quebec and France. Find out how to reach us and how your support requests are prioritized and handled. --- [Skip to content](https://support.yapla.com/en-ca/contact-us#main-content) - [English - Canada](https://support.yapla.com/en-ca/contact-us) - [Français - Canada](https://support.yapla.com/fr-ca/contactez-nous) - [Français - France](https://support.yapla.com/fr-fr/contactez-nous) - [Italiano - Italia](https://support.yapla.com/it-it/contattaci) English - Canada Show submenu for translations [More support](https://support.yapla.com/en-ca/kb-tickets/new?hsLang=en-ca) [Customer portal](https://support.yapla.com/tickets-view?hsLang=en-ca) [![logo-yapla-help-centre](https://support.yapla.com/hs-fs/hubfs/logo-yapla-help-centre.png?width=880&height=119&name=logo-yapla-help-centre.png)](https://support.yapla.com/en-ca/?hsLang=en-ca) - [Meet](https://www.yapla.com/en-ca/support-meeting?utm_term=plateforme) - [Yapla Academy](https://academy.yapla.com/) Open main navigation Close main navigation - [Meet](https://www.yapla.com/en-ca/support-meeting?utm_term=plateforme) - [Yapla Academy](https://academy.yapla.com/) - - [English - Canada](https://support.yapla.com/en-ca/contact-us) - [Français - Canada](https://support.yapla.com/fr-ca/contactez-nous) - [Français - France](https://support.yapla.com/fr-fr/contactez-nous) - [Italiano - Italia](https://support.yapla.com/it-it/contattaci) English - Canada Show submenu for translations - [More support](https://support.yapla.com/en-ca/kb-tickets/new) - [Customer portal](https://support.yapla.com/tickets-view) - [Contact us](https://support.yapla.com/en-ca/kb-tickets/new) [Contact us](https://support.yapla.com/en-ca/kb-tickets/new?hsLang=en-ca) How can we help you? - There are no suggestions because the search field is empty. 1. [Yapla Help Centre](https://support.yapla.com/en-ca?hsLang=en-ca) 2. [Getting started on Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca) 3. [About Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#about-yapla) # Contact us We have a support team based in Quebec and France, all native French and English speakers. Overall satisfaction is very high, and our response times are excellent, with requests prioritized according to their criticality. We don't commit to a fixed timeframe, but the speed and quality of our technical support are central to our customer relationships. A question about Yapla? Need technical support? You can contact us in several ways: ### By email You can contact us by filling [this form](https://support.yapla.com/en-ca/requests/new?hsLang=en-ca). A member of our team will contact you afterwards. ### By a meeting You can [book an appointment via this calendar](https://www.yapla.com/en-ca/support-meeting?utm_term=plateforme). Be sure to describe your request. We will then send you a link for a video conference. If you prefer a phone call, you can specify it in your request.     - [Getting started on Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#main-content) - [Collection of useful resources to discover Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#collection-of-useful-resources-to-discover-yapla) - [Getting started](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#getting-started) - [Make the most of Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#make-the-most-of-yapla) - [About Yapla](https://support.yapla.com/en-ca/getting-started-on-yapla?hsLang=en-ca#about-yapla) - [Configure my account](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#main-content) - [First steps](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#first-steps) - [Account](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#account) - [Billing](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#billing) - [License and users](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#license-and-users) - [Frequently asked questions](https://support.yapla.com/en-ca/configure-my-account?hsLang=en-ca#frequently-asked-questions) - [Learn about common functionalities](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#main-content) - [Communications](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#communications) - [Forms](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#forms) - [Pictures and media](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#pictures-and-media) - [Frequently asked questions](https://support.yapla.com/en-ca/learn-about-common-functionalities?hsLang=en-ca#frequently-asked-questions) - [Manage my payments and authentification](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#main-content) - [Authentification](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#authentification) - [Payment method](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#payment-method) - [Voluntary contribution and commission](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#voluntary-contribution-and-commission) - [Frequently asked questions](https://support.yapla.com/en-ca/manage-my-payments-and-authentification?hsLang=en-ca#frequently-asked-questions) - [Manage my members](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#main-content) - [First Steps](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#first-steps) - [Import members](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#import-members) - [Simplified Membership Campaign](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#simplified-membership-campaign) - [Member management](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#member-management) - [Member profiles](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#member-profiles) - [Form](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#form) - [Communications](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#communications) - [Organization or family management](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#organization-or-family-management) - [Membership management](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#membership-management) - [Rates](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#rates) - [Organization or family](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#organization-or-family) - [Advanced functions](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#advanced-functions) - [Continuing education](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#continuing-education) - [Frequently asked questions](https://support.yapla.com/en-ca/manage-my-members?hsLang=en-ca#frequently-asked-questions) - [Organize my events](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#main-content) - [First steps](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#first-steps) - [Settings](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#settings) - [Forms](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#forms) - [Electronic tickets](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#electronic-tickets) - [Advanced settings](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#advanced-settings) - [Communications](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#communications) - [Rate management](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#rate-management) - [Event registration management](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#event-registration-management) - [Activity management with sessions](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#activity-management-with-sessions) - [Conferences](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#conferences) - [Frequently asked questions](https://support.yapla.com/en-ca/organize-my-events?hsLang=en-ca#frequently-asked-questions) - [Receive donations](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#main-content) - [First Steps](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#first-steps) - [Donation management](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#donation-management) - [Tax receipts](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#tax-receipts) - [Recurring donation](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#recurring-donation) - [Campaign management](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#campaign-management) - [Peer-to-peer campaign (P2P)](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#peer-to-peer-campaign-p2p) - [Donor management](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#donor-management) - [Frequently asked questions](https://support.yapla.com/en-ca/receive-donations?hsLang=en-ca#frequently-asked-questions) - [Create my website](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#main-content) - [First steps](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#first-steps) - [Website personalization](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#website-personalization) - [Pages](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#pages) - [Modules](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#modules) - [Content and articles](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#content-and-articles) - [SEO & Performance Tools](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#seo-performance-tools) - [Frequently asked questions](https://support.yapla.com/en-ca/create-my-website?hsLang=en-ca#frequently-asked-questions) - [Simplify my accounting](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#main-content) - [First Steps](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#first-steps) - [Manage sales and invoices](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#manage-sales-and-invoices) - [Manage expenses](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#manage-expenses) - [General ledger](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#general-ledger) - [Consolidation](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#consolidation) - [Reports](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#reports) - [Settings](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#settings) - [Projects](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#projects) - [Taxes](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#taxes) - [Frequently asked questions](https://support.yapla.com/en-ca/simplify-my-accounting?hsLang=en-ca#frequently-asked-questions) - [Manage my contacts](https://support.yapla.com/en-ca/manage-my-contacts?hsLang=en-ca#main-content) - [Manage contact](https://support.yapla.com/en-ca/manage-my-contacts?hsLang=en-ca#manage-contact) - [Send newsletters](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#main-content) - [Introduction to Yapla Newsletters](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#introduction-to-yapla-newsletters) - [Configure your Newsletters](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#configure-your-newsletters) - [Contacts management](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#contacts-management) - [Performance tracking](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#performance-tracking) - [Webinars](https://support.yapla.com/en-ca/send-newsletters?hsLang=en-ca#webinars) - [Manage my data](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#main-content) - [First Steps](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#first-steps) - [Settings](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#settings) - [Object management](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#object-management) - [Reports](https://support.yapla.com/en-ca/manage-my-data?hsLang=en-ca#reports) - [Documentation for developers](https://support.yapla.com/en-ca/documentation-for-developers?hsLang=en-ca#main-content) - [Advanced functions](https://support.yapla.com/en-ca/documentation-for-developers?hsLang=en-ca#advanced-functions) - [Manage my federation](https://support.yapla.com/en-ca/manage-my-federation?hsLang=en-ca#main-content) - [Getting started](https://support.yapla.com/en-ca/manage-my-federation?hsLang=en-ca#getting-started) - Our pricing - [Pricing](https://www.yapla.com/en-ca/pricing) - [Professional Services](https://www.yapla.com/en-ca/professional-services) - [Training hours bank](https://info.yapla.ca/en/services) - Resources - [Help Centre](https://support.yapla.com/) - [Yapla Academy](https://academy.yapla.com/?utm_campaign=website&utm_medium=footer&utm_source=academie) - [Blog](https://www.yapla.com/en-ca/blog/) - [Yapla Newsletter](https://www.yapla.com/en-ca/yapla-newsletter/) - Discover Yapla - [Demo and webinars](https://www.yapla.com/en-ca/webinars) - About Yapla - [About us](https://www.yapla.com/en-ca/about-us/) - [Work with us](https://info.yapla.ca/en/work-with-us) - Contact Yapla - [Become partner](https://www.yapla.com/en-ca/partner-program/) [![Yapla](https://support.yapla.com/hubfs/logo-yapla-fr.svg "Yapla")](https://www.yapla.com) Copyright © 2013-2026, Yapla [Terms of use](https://www.yapla.com/en-ca/terms-of-use)| [Privacy policy](https://www.yapla.com/en-ca/privacy-policy)